5 WHEN PERSONAL INFORMATION IS USED & DISCLOSED
5.1 In general, the primary principle is that we will not use any Personal Information other than for the purpose for which it was collected other than with the individual’s permission. The purpose of collection is determined by the circumstances in which the information was collected and/or submitted.
5.3 Information is used to enable us to operate our business, especially as it relates to an individual. This may include:
(a) The provision of goods and services between an individual and us;
(b) Verifying an individual’s identity;
(c) Communicating with an individual about:
i Their relationship with us;
ii Our goods and services;
iii Our own marketing and promotions to customers and prospects;
iv Competitions, surveys and questionnaires;
(d) Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or
(e) As required or permitted by any law (including the Privacy Act).
5.4 There are some circumstances in which we must disclose an individual’s information:
(a) Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of;
(b) As required by any law (including the Privacy Act); and/or
(c) In order to sell our business (in that we may need to transfer Personal Information to a new owner).
5.6 We may utilise third-pay service providers (such as Gmail from Google, Inc., and MailChimp from The Rocket Science Group LLC) to communicate with an individual and to store contact details about an individual. These service providers are located in the United States of America.
6 Information, promotions and direct marketing
6.1 From time to time, we may use your Personal Information to inform you about our products and services, special offers, promotions and events that may be of interest to you. By installing our app and/or and continuing to use our services you are deemed to have agreed to our use of your Personal Information for this purpose.
6.2 If you do not wish to receive commercial electronic messages from us, please use the settings in our app to opt out, use the unsubscribe facility in any electronic messages or contact us.
7 GPS location
7.1 In order to tailor products and services that are relevant to you, we track your location using your device’s GPS function when you are and are not using our app. By installing our app and/or and continuing to use our services you are deemed to have agreed to our use of your Personal Information and your device’s GPS function for this purpose.
7.2 If you do not wish for us to be able to track your location, please use the settings in our app to opt out, use your device’s settings so that we do not have access to your GPS function or contact us.
8 Sale of your personal information
8.1 By using our app, website and services, an individual acknowledges and agrees that we may disclose or sell an individual’s Personal Information to unrelated third parties to the extent permitted by law.
8.2 If you do not wish to sell or disclose of your Personal Information under clause 7.1, please use the settings in our app to opt out, use the unsubscribe facility in any electronic messages or contact us.
9 OPTING “IN” OR “OUT”
9.1 An individual may opt to not have us collect their Personal Information. This may prevent us from offering them some or all of our services and may terminate their access to some or all of the services they access with or through us. They will be aware of this when:
(a) Opt In. Where relevant, the individual will have the right to choose to have information collected and/or receive information from us; or
(b) Opt Out. Where relevant, the individual will have the right to choose to exclude himself or herself from some or all collection of information and/or receiving information from us.
9.2 If an individual believes that they have received information from us that they did not opt in or out to receive, they should contact us on the details below.
10 THE SAFETY & SECURITY OF PERSONAL INFORMATION
10.2 We will take all reasonable precautions to protect an individual’s Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
10.3 The security of online transactions and the security of communications sent by electronic means or by post cannot be guaranteed. Each individual that provides information to us via the internet or by post does so at their own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to, Personal Information where the security of information is not within our control.
10.4 We are not responsible for the privacy or security practices of any third party (including third parties that we are permitted to disclose an individual’s Personal Information to in accordance with this policy or any applicable laws). The collection and use of an individual’s information by such third parties may be subject to separate privacy and security policies.
10.5 If an individual suspects any misuse or loss of, or unauthorised access to, their Personal Information, they should let us know immediately.
10.6 We are not liable for any loss, damage or claim arising out of another person’s use of the Personal Information where we were authorised to provide that person with the Personal Information.
11 HOW TO ACCESS AND/OR UPDATE INFORMATION
11.1 Subject to the Australian Privacy Principles, an individual has the right to request from us the Personal Information that we have about them, and we have an obligation to provide them with such information within 28 days of receiving their written request.
11.2 If an individual cannot update his or her own information, we will correct any errors in the Personal Information we hold about an individual within 7 days of receiving written notice from them about those errors.
11.3 It is an individual’s responsibility to provide us with accurate and truthful Personal Information. We cannot be liable for any information that is provided to us that is incorrect.
11.4 We may charge an individual a reasonable fee for our costs incurred in meeting any of their requests to disclose the Personal Information we hold about them.
12 COMPLAINTS AND DISPUTES
12.1 If an individual has a complaint about our handling of their Personal Information, they should address their complaint in writing to the details below.
12.2 If we have a dispute regarding an individual’s Personal Information, we both must first attempt to resolve the issue directly between us.
12.3 If we become aware of any unauthorised access to an individual’s Personal Information we will inform them at the earliest practical opportunity once we have established what was accessed and how it was accessed.
13 Contacting INDIVIDUALS
13.1 From time to time, we may send an individual important notices, such as changes to our terms, conditions and policies. Because this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.
14 CONTACTING US
14.1 All correspondence with regards to privacy should be addressed to:
The Privacy Officer
ttMobiles Pty Ltd
You may contact the Privacy Officer by email in the first instance.
15 ADDITIONS TO THIS POLICY